Support Center

1. Getting Started

WristScore is available for Apple Watch (watchOS), iOS, Wear OS smartwatches, and Android. Choose your platform below for setup instructions:

2. On-Court Scoring

The smartwatch interface is identical and streamlined across both Apple Watch and Wear OS, keeping distractions to a minimum so you can focus entirely on playing:

• • Mode Setup
  When opening the watch app, select your game format: Regular (traditional tennis scoring) or Americano (points-based). Choose who serves first to begin.
• • Inputting Points
  Tap the Blue Area ("Me") to score a point for yourself, or the Red Area ("Opponent") to score a point for the opponent.
• • Correction / Undo
  Tapped the wrong side? Tap the Undo button at the bottom of the watch face to instantly revert the last recorded point.

3. Heart Rate Tracking

WristScore utilizes your smartwatch's physical sensors to monitor cardiovascular intensity throughout matches:

To enable tracking, grant the requested health permission when opening the app on your watch: on Apple Watch, allow access to Heart Rate data in Apple Health (HealthKit); on Wear OS, grant the Body Sensors permission. Your current heart rate will display on the scoring screen in real-time, and session averages will map to a detailed intensity chart in your mobile match logs.

4. Web Live Scores (Broadcasting)

WristScore allows you to broadcast your active tennis or padel match score, serve status, and set progress in real-time to a public scoreboard web page. Spectators, friends, or family can follow your match live from any browser without needing to install the app.

• • Setting Up the Stream
  Open the companion mobile app on your iPhone or Android phone. In the bottom navigation bar, tap the Live tab. Input the player names and toggle on Publish Live Score Online.
• • Sharing the Link
  Once live streaming is active, a shareable scoreboard link will be generated (e.g. wristscore.app/live/XYZ123). Tap the Copy or Share icon next to the toggle to share the link.
• • Score Syncing
  Start scoring the match on your Apple Watch or Wear OS watch as usual. As long as your watch remains connected to your phone via Bluetooth and your phone has internet access, every score update will automatically sync to your public scoreboard in real-time.
• • Scoreboard Views
  Spectators opening your link can switch between Table View (a clean, traditional scoreboard grid) and Court View (a high-visibility, horizontal split scoreboard). In Court View, spectators can toggle column swaps to flip player sides on the screen.

5. Troubleshooting Connections

• • Watch settings are not syncing
  Verify that Bluetooth is enabled on both devices, the watch is actively paired with your phone (via the Apple Watch app on iOS or the Wear OS / Galaxy Wearable app on Android), and that WristScore is running on both devices to allow settings to update automatically.
• • Match history is missing heart rate graphs
  On Apple Watch, check iPhone Settings > Privacy & Security > Health > WristScore and ensure Heart Rate read access is enabled. On Wear OS, verify that the "Body Sensors" permission is enabled in system settings. If permissions are off, the app will continue scoring but will skip gathering physical data.

6. Purchases & Restoring Access

WristScore offers flexible options to restore purchases and access unlimited matches across both iOS and Android:

• Apple (iOS): Open WristScore on your iPhone, go to Settings, and tap "Restore Purchases" to restore your unlimited matches. • Android (Google Play): If you previously purchased WristScore when it was a paid-to-download app, email support@wristscore.app with your Google Play purchase receipt. We will verify your purchase and send you an unlock code.